Day 3: Azure Communication Services Overview

This post is part of the AdventsCalendar2023 series.


Adventscalendar 2023 Day 3

Follow the link to see the video:
https://www.youtube.com/watch?v=tT96vT46a9A&list=PLHPzARJI0QOMyD1O-zHSCSDeyN4vXjoGZ

Are you ready to unleash the power of Power Platform? Join us for a festive and fun video series that will show you how to create amazing apps, govern your tenant, introduce Copilot in Power Platform and learn something about Azure Communication Services. Each day, you will get a new tip from our experts that will help you learn something new, solve a problem, or improve your skills. Whether you are a beginner or a pro, you will find something useful and interesting in this advents calender. Don’t miss this opportunity to power up your productivity and creativity with Power Platform!

Welcome to the day 3 of Advent calendar, today Thomas is talking about ACS.

Azure Communication Services is a cloud-based platform that offers communication services. It is a Communication Platform as a Service (CPaaS), which means that it provides REST APIs and client library SDKs to help you integrate communication into your applications. You can add communication to your applications without being an expert in underlying technologies such as media encoding or telephony.

Azure Communication Services supports various communication formats: Voice and Video Calling, Rich Text Chat, SMS, Email. You can connect custom client apps, custom services, and the publicly switched telephony network (PSTN) to your communications experience. You can acquire phone numbers directly through Azure Communication Services REST APIs, SDKs, or the Azure portal; and use these numbers for SMS or calling applications or you can integrate email capabilities to your applications using production-ready email SDKs.

Azure Communication Services is identity agnostic and you control how end users are identified and authenticated. Scenarios for Azure Communication Services include: Business to Consumer (B2C) and Consumer to Consumer (C2C).

Your experts are

Ambesh Singh Michael Roth Thomas Pött Marius Wodtke Joergen Schladot


All parts of this series (24)
  1. 1. Day 24: Singing-Off and A Big Thank you
  2. 2. Day 23: Security myths around Copilot
  3. 3. Day 22: Community Tools
  4. 4. Day 21: Power Platform Community Hub
  5. 5. Day 20: Modern Controls in Power Apps
  6. 6. Day 19: MS Copilot vs MS copilot for M365 vs Copilot Studio
  7. 7. Day 18: Filtered Lists in Power Pages
  8. 8. Day 17: How to Customize DLP Error Messages?
  9. 9. Day 16: Payment Integration with Power Pages
  10. 10. Day 15: Disable Survey Feedbacks
  11. 11. Day 14: Power Pages Prefilling Forms
  12. 12. Day 13: Dataverse Accelerator
  13. 13. Day 12: Copilot in Power Pages
  14. 14. Day 11: Configuration Migration Tool
  15. 15. Day 10: Power Shell Self-Service Purchase in Power Platform
  16. 16. Day 9: Power Pages Anonymous Case
  17. 17. Day 8: Power Pages Core Capabilities
  18. 18. Day 7: ACS Teams and External User
  19. 19. Day 6: AI Builder Credits and Tenant Isolation
  20. 20. Day 5: ACS Direct Routing
  21. 21. Day 4: Preferred Solution in Dataverse
  22. 22. Day 3: Azure Communication Services Overview
  23. 23. Day 2 - How to get the Developer environment
  24. 24. Day 1: Power Platform Advent Calendar 2023 Kick-Off